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What Are The 7 Customer Service Trends For 2012 That Any Professional In The...
With the advent of social media, customers have become the voice of the brand. With all communication, professionals need to think of the customer as having a seat at the boardroom table. Whether your...
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Why Don’t We Just Pick up the Phone?
Based on the title of this blog post, you are probably thinking that I’m going to write about why companies don’t pick up the phone fast enough, or at all. That’s not what this blog is about. While I...
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5 Ways To Build Loyalty Via Your E-Commerce Site
Most businesses understand the importance of creating and nurturing customer relationships to build loyalty. Many companies do an effective job of establishing rapport and making customers feel...
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6 Customer Service Suggestions For Handling A Crisis
Unfortunately, so many of us, both personally and from a small business perspective, don’t plan for a crisis. While most major corporations have elaborate back-up plans and systems to replicate their...
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Are contact center representatives loyal to their brand?
According to the 3rd Annual Contact Center Communication and Connection Study, conducted by The Center For Client Retention, the answer is yes. Agents are connected to the brand they represent and...
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